Contact Us

To keep things aligned and streamlined, you don’t need to send too much upfront— I’ll guide you through a full intake process once we begin. To get started, simply include:

• The package you're most interested in
• Any add-ons or specific requests outside the package
• A short overview of your business or brand
• A few words about your vision or intention for the site

Yes! Asteria Codeworks offers all services remotely and is proud to work with clients worldwide. We communicate primarily via email and video calls, and all project deliverables are provided digitally.

Please note that our business is registered in Australia (ABN: 89 686 880 204), and our service terms, policies, and payment processes are governed by Australian consumer law.

While we do our best to support clients across time zones, responses may vary slightly depending on your region. All prices are listed in AUD unless otherwise noted, and currency conversion fees may apply depending on your payment method.

We aim to provide thoughtful, high-quality service and typically respond to enquiries within 2–5 business days. At times of high demand or deeper project review, please allow up to 7 days for a reply.

If you're interested in discussing your project in more detail, you're welcome to request a 30-minute introductory call. Simply mention this in your message, and we'll do our best to coordinate a suitable time.

We appreciate your patience and look forward to connecting with you in the most aligned and meaningful way possible.

Bookings typically open 2–4 weeks in advance, depending on current availability. To begin, we'll guide you through an initial discovery process to understand your vision, needs, and technical requirements.

Once we've gathered the necessary information, we'll outline the scope, timeline, and deliverables in a project agreement. Work begins once that agreement is confirmed and the initial payment is received.

For template-based services, turnaround can be quicker — especially if no major customisations are needed. For full custom builds, we recommend reaching out as early as possible to secure your preferred timeline.

Yes — for custom builds, we typically offer split payments (e.g. 50% deposit, 50% on completion).

For digital templates, full payment is required upfront. However, depending on your region and eligibility, Etsy may offer installment options at checkout through services like Klarna or Afterpay.

Yes — we offer light WordPress integration for clients who want to manage their own content through a familiar platform. This includes setting up your theme using the HTML/CSS template as a foundation, basic page structure setup, and plugin suggestions to match your needs.

While our core services focus on clean, custom-coded builds, we understand many creators prefer using a CMS (Content Management System) like WordPress. That's why we're gradually introducing a Light CMS Add-On — perfect for those who want easy updates without technical stress.

If you're interested in this option, let us know during the discovery phase and we'll guide you through what's possible.

Yes — we've worked with platforms like Squarespace and Wix, and we can help adapt your chosen design or guide you through basic setup. However, please note that these platforms are more limited in terms of creative freedom, animation, and code-level customisation compared to fully coded builds or WordPress-based integrations.

While we can offer design support and visual guidance, certain interactive features or layouts available in our templates may not be possible within these systems' drag-and-drop limitations.

If you're using a no-code platform and want help styling or organising your content, we're happy to assist — just let us know your setup during the inquiry process so we can tailor our advice accordingly.

If you're using WordPress or our Light CMS Add-On, yes! For custom HTML builds, we provide documentation so you can make simple updates — or we can assist with edits if needed.

While we always aim to complete projects efficiently, we prioritise care, alignment, and quality over speed. The exact timeline depends on your chosen package, how quickly content is provided, and the scope of customisation.

If you're working toward a launch date, product release, or event, just let us know in your enquiry. We’ll do our best to align with your timeline where feasible and communicate any necessary adjustments along the way.

Templates are pre-coded and ready to use — great for faster launches. Custom builds are fully tailored around your brand, layout needs, and business goals, offering deeper flexibility.

Templates are currently available exclusively through our Etsy store. In the near future, we plan to offer direct purchasing options right here on our website.

Absolutely! Each template includes full branding and layout instructions. If you would like help customising your template, we can assist you via basic email support, or if you require more in-depth assistance, we can provide a custom quote for additional support.

Each template includes a full folder of clean HTML, CSS, and JavaScript code — ready to upload, customise, and use on your own hosting or integrate with WordPress. Many templates feature animations, responsive layouts, light/dark mode toggles, mobile navigation, and design elements like background imagery or particle effects.

You'll also receive a clear setup and customisation guide via Notion, so you can adjust colors, fonts, layout spacing, and more — even if you're not a developer. Template contents may vary slightly based on the design and format, but every product listing outlines what's included.

Our templates are primarily designed for use on custom hosting environments or integrated into WordPress. While some elements may be adapted for platforms like Shopify, Squarespace, or Webflow, these platforms often have limitations around custom code, animations, or file structure.

If you're planning to use a different platform, you may need to adjust the code or reformat content to fit that system's requirements. We're happy to offer general guidance based on your setup, but full compatibility may vary depending on the platform and the type of template you're using.

No — we don't sell hosting or domain names directly. If you choose our Signature Build package, we can assist with connecting your domain and setting up your hosting as part of the build process.

For digital templates and basic custom builds, you'll need to organise your own hosting and domain setup. Our setup guide focuses on customisation instructions, so hosting-related tasks will need to be handled independently before your files can be uploaded and made live.